Time: Three hours course content
Instructor:
Steven M. Crimando, MA, BCETS, is
a clinician and educator specializing in crisis management and
disaster recovery. He consults nationally and internationally to
corporations, government agencies, the media, and the courts on
issues related to violence prevention and post-incident response.
Mr. Crimando is a trainer and consultant with the U.S. Department
of Justice-Office for Victims of Crime (OVC); the Federal Emergency
Management Agency (FEMA); and United Nation’s Staff Counsellor’s
Office, in the area of disaster mental health and the mental health
response to incidents of mass violence.
Course Description:
“Managing Hostility and Rage
in Public Health Emergencies” is a dynamic skill-building
program for public health workers who are likely to encounter strong
emotional response during the delivery of emergency public health
services. Threats to safety and health naturally bring out a range
of intense emotional reactions and behavioral changes in individuals
and communities. These reactions may occur in individuals, groups,
crowds or mobs. Some of these behavioral reactions, such
as acute fear, anxiety, panic, anger or rage, can disrupt the delivery
of services and may pose a threat to the safety of the public health
professional.
Objectives:
Participants will be able to describe,
recognize and defuse acute anxiety, anger and hostility in the
public health emergency environment;
Participants will be able to demonstrate
verbal and non-verbal de-escalation techniques useful in reducing
levels of hostility while increasing worker safety; and
Participants will be able to discuss the emotional and physical consequences of confrontations with angry, hostile or dangerous public behavior during public health emergencies.
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